Application Support Engineer (Graveyard)
thePlatform is growing and seeking an Application Support Engineer.
thePlatform helps content providers, broadband media sites, and mobile businesses solve their unique media publishing requirements. Our proven media management and publishing technology services scale with our customers' operations and support their business model with an open, versatile approach to providing an ideal technical solution for their needs.
Our technology is a hybrid of J2EE and .NET. It's backed by a database and distributed asynchronous services. It's an enterprise product and a 24/7 hosted service receiving millions of hits per day. We've helped our customers connect dozens of technologies and applications using our products.
Responsibilities:
- Handle first-tier support for technical and developer support questions from our customer base. These range from application support and end-user questions to problems accessing our customer facing systems.
- Deliver first-tier support and diagnosis of problems with our Web-based enterprise application and various vertical applications.
- Diagnose problems with applications running on our core servers.
- Monitor applications and servers with Sitescope and other similar utilities and respond to any alerts from the system.
- Simple network traces and troubleshooting.
- Create Knowledge Base articles for end-users in spare time.
- Work with application developers and our QA team to isolate customer issues.
- Maintain customer test Web site.
- This position is for a 24/7 staffed operations center. Position involves late night, early morning, and week-end shifts.
Requirements:
- End-to-end experience in the support of Web-based applications.
- Familiarity with structure of modern enterprise Web applications: the user interface, application server, and database.
- Significant application support background. You've participated in the testing or support of web based solutions or other enterprise software.
- Networking troubleshooting skills.
- Proven ability to work independently.
- Customer-first attitude and strong communication skills, with a keen analytical and structured approach to problem solving.
- Desired skills: Java and .NET familiarity, JavaScript, HTML, XML familiarity. Experience with any of the following a plus: e-commerce applications; streaming media; J2EE Application servers; SQL Server or Oracle; Web Services; Microsoft .NET development.
- BS/BA in a related field or equivalent experience is required.
- Shift flexibility in working the graveyard shift - Wednesday through Saturday, 12am to 10am
- US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H-1B and TN candidates at this time.
This position will be filled at thePlatform headquarters in Seattle, WA. Please email your resume to work@theplatform.com.